Bolder Calls - The Bolder Advantage

THE BOLDER ADVANTAGE

Over 20 Years of Proven Marketing Experience!

Since 1992, Bolder Calls has been providing successful client acquisition and direct sales campaigns to many well-known companies in major industries, including insurance, financial services, publishing, hardware and software, Internet and e-commerce, telecommunications, non-profits, and environmental consulting. Our team of customer contact professionals delivers the sales skills and technical knowledge to make even the most challenging project a success.

Customer Service

Whether your campaign involves sales, surveys, lead generation or database building, it is built around our total commitment to each client's success. Bolder Calls demonstrates that commitment by offering a money-back guarantee of satisfaction.

Dedication

We specialize in providing comprehensive customer service and attention to consistently delivering quality results to every one of our clients, large or small. We are committed to exceeding our client's expectations and providing the finest telesales programs available to ensure a successful project and the highest possible return on your investment.

Flexibility

Our Team is completely responsive to each client's expectations. Each campaign is custom-tailored, managed and reported according to the client's special needs and circumstances. Today, we have a team of over 150 dedicated service professionals working in our 12,250 square foot customer contact center, ensuring that we deliver the most cost-effective and reliable telemarketing services, designed to meet and exceed our customers' goals.

Call Center Professionals

Our location, close to the University of Colorado campus in Boulder, gives us a highly experienced and well-educated team, who are assigned to new projects based on their proven abilities and strengths. Our recruiting efforts seek full-time employees with strong sales expertise, a warm and courteous manner, with customer service experience and computer skills. We also offer the opportunity to work remotely with our new Work-At-Home agent program -- contact our personnel department for more details!

Training

Staff members are equipped with comprehensive, proven sales and communication techniques to ensure the consistent success of each project. After receiving thorough product training, we use a consultative approach with our client's prospects and clients to capture marketing information, generate incremental revenue and provide real market feedback while maintaining and enhancing their corporate image.

Quality

Our call center is equipped with state-of-the-art call management technology, providing a sophisticated vehicle for highly targeted calling and detailed accounting of call results. Scripting and workflow is carefully controlled, with calls digitally recorded for quality control, training and monitoring. The automated dialing system allows the callers to maximize their number of contacts per hour, resulting in consistent, sustainable production and attainment of the campaign objectives. Supervisors constantly monitor each caller for quality and track list performance, consumer trends and call statistics.